Refund Policy

 

All Sales Are Final:

By making a purchase on Safestpawz.com, customer agrees to our terms and conditions and acknowledges that all sales are final. No Refunds. Exchanges only, for 30 days!

Cancellation Fee:

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 40% cancellation fee before credit is issued.

Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, customer must take the following required steps to be eligible for an exchange. 

Customer must inspect the order upon receipt and take pictures/videos of item as received. Customer must contact SafestPawz at support@safestpawz.com, on the same day as receiving item, and include pictures/video proof of items defectiveness, purchase order number, original receipt, or e-mail confirmation of purchase. 

If an exchange has been authorized by SafestPawz, we will send you instructions on how and where to send your package. Device must be returned in its original packaging including all manuals and in resalable condition. 

Returning a purchased item for exchange without following our merchandise return policy, will not be accepted and customer will automatically forfeit any right to an exchange. 

Return shipping will be paid at the customers expense and must include a tracking number and insurance against damage or loss of item during transit. 

We will notify you once we have received and inspected your device, and whether an exchange has been approved. If approved, your new device will be shipped within 3-5 business days excluding national and legal holidays.

 

NO COLLAR, OR FOR THAT MATTER NO FENCE, PHYSICAL OR VIRTUAL, CAN COMPLETELY PREVENT A DOG FROM ESCAPING A CONTAINMENT AREA, OR PREVENT PERSONS FROM ENTERING A CONTAINMENT AREA AND TAKING A DOG, AND SAFESTPAWZ AND OR ECHAD ELECTRONICS LLC IS NOT RESPONSIBLE FOR SUCH OCCURRENCES OCCURRING.  SAFESTPAWZ AND OR ECHAD ELECTRONICS LLC’ PRODUCT IS NOT A REPLACEMENT FOR (I) COMMON SENSE OR INDIVIDUAL RESPONSIBILITY; (II) FOR A PET OWNER’S TRAINING OF HIS/HER PET OR AN OWNER’S DILIGENCE TO CONTAIN A PET WITHIN A DESIRED AREA.

 SAFESTPAWZ AND OR ECHAD ELECTRONICS LLC’ PRODUCTS ARE NOT A SOLID BARRIER AND WILL NOT WORK, AS INTENDED, WITHOUT PROPER TRAINING.  FURTHER, SAFESTPAWZ AND OR ECHAD ELECTRONICS LLC’ PRODUCTS ARE NOT FOR USE WITH VICIOUS ANIMALS OR GUARD DOGS. IF YOU BELIEVE YOUR DOG MAY POSE A THREAT TO OTHERS, DO NOT USE THIS SYSTEM.

SAFESTPAWZ AND OR ECHAD ELECTRONICS LLC IS NOT RESPONSIBLE FOR HARM, INJURY OR DEATH OF THE DOG FOR ANY REASON TO INCLUDE BUT NOT BE LIMITED TO EXCESSIVE ELECTRONIC STIMULATION, INJURY OR DEATH WHILE IN A CONTAINMENT AREA, INJURY OR DEATH OUTSIDE A CONTAINMENT AREA, FAILURE TO LOCATE DOG, THEFT OF THE DOG, OR ANIMAL ABUSE.